Refund policy

REFUND POLICY

Returns

You have 30 days from the day your order arrives to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

To start a return, email us at info@cozyhomes.luxury with your order number and a short note about the item. We will reply with return instructions. Please do not send an item back before contacting us, as returns sent without prior approval cannot be accepted.

Return shipping

If the item arrived damaged, faulty, or is not what you ordered, we cover the return shipping and there is nothing further for you to pay. For a change of mind return, the cost of return shipping is yours, and the original shipping charge is not refunded.

Damaged or incorrect items

Please check your order as soon as it arrives. If anything is damaged, defective, or incorrect, contact us within 7 days with photographs and we will arrange a replacement or a full refund.

Items we cannot accept back

Custom or made to order pieces, clearance items marked final sale, and gift cards are not eligible for return.

Exchanges

The fastest way to get the item you want is to return the original for a refund and place a new order.

Cancellations

Orders can be cancelled free of charge within 12 hours of being placed, provided the order has not already been dispatched. After that point, please use the return process above.

Refunds

Once your return arrives with us we will inspect it and let you know the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take additional time to post the funds to your account.

If more than 15 business days have passed since your refund was approved and you have still not received it, please contact us at info@cozyhomes.luxury.