FAQ

How long will my order take?

We process orders within 1 to 3 business days. Standard delivery within the United States then takes 10 to 14 business days from dispatch. A small number of items are held in US stock and arrive in 5 to 8 business days. You will get tracking by email as soon as your parcel is dispatched.

Why does delivery take a couple of weeks?

We work directly with the makers and suppliers rather than holding a large warehouse, which keeps our prices down. The trade off is a longer journey to your door. We would rather tell you that honestly than promise a date we cannot keep.

How much is shipping?

Shipping is calculated at checkout based on your address, so you see the exact cost before you pay.

Will my order arrive in one parcel?

Not always. Orders with several items, and larger furniture pieces, may arrive in more than one parcel and on different days. Nothing is missing, the rest is on its way.

Can I return something?

Yes. Returns are accepted within 30 days of delivery, provided the item is unused and in its original packaging. Return shipping is paid by you unless the item arrived damaged or incorrect, in which case we cover it. Email info@cozyhomes.luxury with your order number to start a return.

What if something arrives damaged?

Send us a photo within a few days of delivery and we will arrange a replacement or a refund. You will not need to return a damaged item at your own cost.

How do I care for the textiles?

Most of our throws, cushion covers and table linens are machine washable on a cool, gentle cycle. Wash covers separately, avoid bleach, and air dry where possible to protect the pile and the colour.

How do I care for wood and ceramic pieces?

Wipe with a damp cloth and dry straight away. Avoid soaking them and avoid the dishwasher unless the product page says otherwise.

Are your candles and lights safe to leave unattended?

Never leave a burning candle unattended or within reach of children or pets. Battery and LED pieces are designed for longer unattended use, but should still be switched off when you leave the house.

Do you ship internationally?

We currently ship within the United States. If you are outside the US and want to order, email us and we will see what we can arrange.

How do I get in touch?

Email info@cozyhomes.luxury and a real person will answer, usually within one business day.